Contact us | City of Kitchener

We've made it easier than ever for you to connect with Kitchener.

Call us 519-741-2345 TTY services 1-866-969-9994 Email us Report a problem

Multi-language interpretation support is available.

City’s commitment to respectful interactions

The City of Kitchener is committed to making sure everyone is treated with respect. This means being kind and polite when using City services, visiting City facilities and parks, or attending events. Read more about the City’s commitment to respectful interactions.

On this page:

Report a problem

If you see something listed below that needs our attention, report a problem online.

graffiti
needles
litter in a playground, park or trail
parking
property standards
potholes
sidewalk snow clearing
sidewalk trip hazards
signs
trail surface maintenance

If your concern is not listed, please refer to other regional services.

Kitchener City Hall

200 King Street West, Kitchener

In-person customer service hours:

Monday to Friday: 8:30 a.m. - 5p.m.

City Hall building hours:

Monday to Friday: 7 a.m. to 9 p.m.
weekends and statutory holidays: 9 a.m. to 9 p.m.

If you want to plan your visit and reduce your waiting time, please book an appointment.

Multi-language and American Sign Language (ASL) interpretation support is available in person at City Hall.

Important multi-language support notice

While more than 200 languages are available for on-demand interpretation support, some are more difficult to provide due to the limited number of interpreters available for these languages. As a result, interpretation for these languages will need to be handled with a scheduled appointment. They include:

Akan
Bajuni
Bravanese
Dutch
Estonian
Javanese
Kanjobal
Kibembe
Macedonian
Q'uiche (Q'eqchi)
Sango
Saraiki
Soninke
Swedish
Sylhety
Tshiluba

Please call 519-741-2345 or send us an email with your contact information, the language you would like to get service in and a date and time you are available for the call. Service can often be provided same day or within 24 hours. If you want to speak to bylaw staff, please email our bylaw enforcement division with the same information.

Our mailing address is:

City of Kitchener
PO Box 1118
Kitchener, ON
Canada N2G 4G7

Feedback about city services

Tell us about your experience with us, our processes, decisions, services and staff. We use your feedback to monitor and improve our services for the benefit of all residents.

We try to resolve all complaints but cannot guarantee all complainants will be satisfied with the resolution.

Visit our feedback about city services page to learn more.

Other services

Waterloo Region Police Services (WRPS)

911: in an emergency
519-570-9777: not in an emergency or to file a noise complaint
1-888-420-1777: use the WRPS TTY system for deaf and hard of hearing callers

Please note that if you see someone experiencing a mental health crisis, the WRPS is the only service that can offer an immediate response.

WRPS may dispatch officers in non-emergencies. WRPS is piloting the Integrated Mobile Police and Crisis Team (IMPACT), where mental health workers accompany police at their discretion between 8 a.m. to midnight.

Region of Waterloo

Please contact the Region of Waterloo for the topics listed below:

public health
housing
waste management
traffic signals
public transit
social and community services
provincial and regional bylaws

Region of Waterloo contact information

phone: 519-575-4400
TTY: 519-575-4608

Contact the Region of Waterloo

Harm reduction: mental health and substance use

Region of Waterloo Public Health and Emergency Services

Here 24/7 - Addictions, Mental Health & Crisis Services Waterloo-Wellington

One-stop connection to local mental health, addiction, and crisis services agencies.

Sanguen Health Centre

Ministry of Health funded Hepatitis C agency, providing wrap around support to those experiencing high degrees of marginalization as a result of their substance use, mental health, homelessness, and chronic poverty.